If you subscribed to your GOtv and find out that it is not working optimally or showing errors, then you need to reset it to get the best value for your subscription. However, if you don’t know how to reset GOtv after payment, there is no cause for alarm because you are in the right place and we’ll guide you shortly.
Resetting GOtv after payment is not difficult because there are many ways to do that, such as via the SMS method, the GOtv online self-service portal, the GOtv remote menu methods, etc. With any of these methods, you can easily reset your GOtv after payment and make it work optimally.
How to Reset GOtv After Payment
As we stated above, there are different methods that you can use to reset your GOtv after payment, ranging from the SMS method to menu methods. These methods are effective and very easy to use. Let’s discuss them one after the other.
1. SMS Method
The SMS method is one of the commonly used methods of resetting GOtv. this method involves composing a message and sending it to a dedicated number. To use this method, follow the steps below:
- Switch on your GOtv decoder
- Send an SMS, ‘’RESET,’’ to 44688
- Now, wait for a few minutes for the GOtv system to process your request
- Once the system is done processing your request, your decoder will reset the GOtv automatically and make it start working optimally again.
2. Online Self-Service Method
GOtv has an official self-service portal where subscribers can reset their GOtv with ease. Follow the simple steps below to use this method
- Visit GOtv self-service.
- Scroll down to locate the “Clear Error Code” dialogue box and click on it.
- Input your surname/mobile and your IUC/smartcard number to access your account
- Select the error you want to reset or clear
- Input the error code that is showing on your screen
- Now, tap on the ‘’Clear Error’’ option.
- Finally, click on the “Reset device now” option and your GOtv will reset automatically and it will start working perfectly.
3. Menu Method
You can also reset your GOtv using your remote. You can do that using the menu button. This method involves
- Switching on your television and GOtv decoder
- Pressing the ‘’MENU’’ button GOtv remote control
- Selecting the ‘’Advanced Options’’ using the arrow keys
- Choosing the ‘’Installation’’ option
- Selecting ‘’Tuning’’ option
- Then choosing ‘’Automatic Scan’’ option
- Selecting ‘’RESET’’ option
- Finally, press the ‘’OK’’ button. That’s all.
How do I Reset my GOtv Package After Payment?
You can reset your GOtv after payment by sending ‘’RESET’’ as an SMS to 44688. In addition to this, you can also reset your GOtv after payment by using the menu method and their online self-service portal.
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