GOtv is a satellite service provider that allows you to access local and international movies, documentaries, live sporting events, etc., from your comfort zone. But the reason why your GOtv is not showing after subscription is the focus of our discussion today. Stay tuned!
There are many reasons why your GOtv may not be showing after subscription. Sometimes it may be due to delayed connection, upgrade or downgrade of package, decoder signal problem, etc. When any of these occur, your GOtv may not show even after you have paid for the full package.
The issue of GOtv not showing after subscription is always disheartening, especially if you have an entertaining movie or live sporting event to watch. We are aware of this, and that is why we have designed this comprehensive guide to tell you the reasons that may lead to that and also show you the way forward.
Why is my GOtv not working after payment?
As we noted in the introduction, there are a number of reasons that may cause your GOtv not to work even after payment. When there is a delayed connection, decoder issues, disconnection, network issues, or a long time without signal, it may cause your GOtv not to work after subscription. Let look at these causes in detail.
1. Switched Off Decoder
One of the major reasons why your GOtv may not show after payment is if your decoder is switched off during payment.
How decoders work is that they must be switched on during payment so that they will be able to reconnect automatically. If you don’t switch it on during subscription, your GOtv won’t work because the decoder didn’t connect.
2. Network Problem
Another common reason why your GOtv may not show after subscription is due to network issues. If there is a poor network, it may delay the automatic reconnection of the decoder, which will result in the GOtv not working. Unfortunately, there is often poor network connection in different parts of the country, which may automatically shut down the GOtv services even when you have an active subscription.
3. Upgrade or Downgrade of GOtv Package
If your GOtv package has been downgraded or upgraded, it may not show because there may be a delay in reconnection. So, if you just upgraded or downgraded your package on GOtv, then it may be the reason for the GOtv not working.
4. Disconnected Decoder
The last reason on our list that may cause your GOtv not to show after subscription is a disconnected decoder. If your decoder has been disconnected for a long time without use or subscription, your GOtv may not work after subscription. Sometimes, it may even display E16. So, if your GOtv is showing Error 16, just know that your decoder has been disconnected.
How to Fix the Issues of GOtv not showing after subscription
There are different ways to fix the issues of GOtv not showing after subscription. However, the method varies depending on what causes the problem. However, you can use any of the methods below to get it fixed.
- Contact GOtv customer support to confirm the downgrade or upgrade of your package and request immediate fix
- Ensure that your decoder is connected when subscribing to GOtv and incase you spent a long time before subscribing, contact GOtv for decoder reconnection.
- If your GOtv is showing E16, then you send ‘’RESET’’ and your ICU number as an SMS to 44688.
- If it is displaying E30, you should switch on your decoder and send “RESET” as an SMS to 44688
- If it is network-related issues, you should wait for a moment for the network to normalize, and your decoder will resume viewing.
Frequently Asked Questions
What should I do if my GoTV is not Showing after Subscription?
If your GOtv is not showing after subscription, you should contact GOtv customer support and report it. If it is showing E16 or E30, you should ensure that your decoder is connected and send “RESET” as an SMS to 44688.
Why is my GoTV not working yet I paid?
There are many reasons why your GOtv is not working after payment, such as a network problem, a switched-off decoder, an upgrade or downgrade of the GOtv package, etc. When any of these occur, your GOtv may not show even after subscription.
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