Perhaps your GOtv is showing error codes even though you have fully paid for the package, hence preventing it from working. Well! You are not alone, as there are many GOtv subscribers who are in the same shoes as you. Nevertheless, there is no cause for alarm, as we are here to guide you on how you can clear the error code on your GOtv after payment.
There are different error codes that your GOtv may display when your subscription has finished, the channel you are looking for is not available, there is a signal problem, etc. when any of these happen when you are using your GOtv, you may likely see error codes.
However, the interesting thing is that it is not difficult to clear error codes on GOtv after payment since there are different methods to do that, ranging from sending an SMS to a dedicated number to using GOtv self-services to using their online portal. These methods are quite simple and pretty easy to navigate.
Different Error Codes that your GOtv May Display After Payment
Before we look at how to clear error codes on GOtv, let’s first of all look at some of the error codes that we may see when using GOtv. they include but are not limited to,
- Error Code 16 (E16): it appears when your subscription expires or it has not been activated.
- Error Code 30 (E30): It displays when the channel you are looking for is not available.
- Error Code 48 (E48): It appears when GOtv has signal problem
- Error Code 017 (E017): It appears when there is payment problem
- Error Code 38 (E38): It means that your GOtv smart card is not linked properly with your decoder
- Error Code 42 (E42): It displays when there is issues with the parental control settings
- Error Code 48-32 (E48-32): it appears when there is total loss of signal or connection issues
- Error Code 52-32 (E52-32): It appears when you lost GOtv services due to signal problem
- Error Code 16-4 (E16-4): It occurs when your GOtv can’t find active subscription linked to your decoder
- Error Code 30-4 (E30-4): It appears when there are signal disruptions, minor technical issues or the remote not responding.
- Error Code 37 (E37): It occurs when your search invalid channels
- Error Code 18-4 (E18-4): It occurs when your GOtv antenna is having issues
- Error Code 37-32 (E37-32): It appears when there is problem with the remote control
How to Clear Error Code on GOtv After Payment
Now that you know the different error codes that you may encounter when using a GOtv, let’s look at how to clear them. However, it is important to note that although there are many GOtv error codes, the clearing process is not always difficult, especially if it is not a technical fault. Having said that, you can use any of the following methods below to clear error code on your GOtv
1. Via Message to 4688
One of the easiest ways to clear error codes on GOtv is by sending an SMS to a code. This method involves sending “RESET IUC NUMBER” as a message to “4688.” once you do this, the error will be cleared, especially E16. ensure that you send your 10-digit IUC number correctly to this code.
2. Via Auto Scan
You can also clear the error code on your GOtv through auto scan. Do this to get started
- Visit the Menu option
- Navigate to the Advanced option
- Click on the Installation option
- Finally, tap on the Auto-scan option and the error code will be cleared automatically.
3. Via GOtv Customer Care
You can as well clear your GOtv error codes by contacting the GOtv customer care unit through calls, whatsapp, SMS, Facebook, etc.
N.B.;
If you have the MyGOtv App, you can also use it to clear the error code, and in the same vein, you can as well use the GOtv portal HERE to clear the error codes.
Frequently Asked Questions (FAQs)
How do I clear error code E16 on GOtv?
You can clear E16 by sending “RESET IUC NUMBER” as a message to “4688.”
How to clear the error code for GOtv?
You can clear error codes on GOtv through the MyGOtv app, GOtv web services, SMS to 4688, autoscan or by contacting GOtv customer care and resetting it.