Last Updated: April 30, 2026
1. General Refund Policy
Vicopoint strives to provide instant, error-free digital services. Refunds are processed only under specific circumstances outlined below.
2. When Refunds Are Issued
- Failed Delivery: If a data/airtime purchase fails to deliver within 30 minutes
- Duplicate Transaction: If you were charged twice for the same service
- Technical Error: If our system caused an incorrect transaction
- Wrong Network: If we delivered to the wrong network (rare)
3. When Refunds Are NOT Issued
- User provided wrong beneficiary phone number
- User purchased wrong bundle or service
- Service was delivered successfully but user changed mind
- Third-party network issues (MTN/Glo/Airtel/9mobile downtime)
4. How to Request a Refund
- Contact support within 24 hours of the transaction
- Provide your registered phone number and transaction ID
- Explain the issue clearly
- We will investigate and respond within 24-48 hours
5. Processing Time
Approved refunds are processed within 3-5 business days. Funds return to your Vicopoint wallet (not original payment method).
6. Contact for Refunds
Email: refunds@vicopoint.com
WhatsApp: +234 80X XXX XXXX