Why is my GOtv not Showing all Channels? Causes and Solutions

Causes of GOtv not Showing all Channels

As we noted in the introduction, there are many reasons why GOtv may not show all channels after subscription. Some of the reasons are detailed below:

1. Weak Signal Strength

One of the causes of why your GOtv is not showing all channels is weak signal strength. When there is a weak signal from GOtv, it won’t be able to show all signals even when you subscribe to the full package. 

The primary causes of weak signal strength are that if the cable between your GOtv box and the television is not connected properly, your GOtv box is on standby mode or it is entirely switched off, or if the selected source on your TV is wrong. Once any of these things occurs, it will lead to a weak signal strength and subsequently cause your GOtv not to show all channels. 

2. Need for Decoder Reset or Rescan

Another primary reason why your GOtv may not show all channels is decoder issues. If your GOtv decoder needs to be reset, it won’t show all the channels until you reset it. 

3. Antenna Problem

If your GOtv antenna is shifted away from the right direction, not properly set up, or there is a break in its cable, it may lead to your GOtv not showing all the channels. This issue always occurs, especially if the GOtv installer is not experienced in their work.

4. Faulty GOtv System

This is another major reason why the GOtv may not show all channels. If the GOtv system has an internal fault, it may not be able to show all channels until such issue is resolved by Multichoice.

5. Subscription Problem

The last reason on our list that can make your GOtv not show all channels is subscription issues. If you don’t subscribe to your GOtv through authorized dealers, it may not be able to work, let alone show all channels. 

How to Resolve the Issues of GOtv not Showing all Channels

Now that you know the possible reasons why your GOtv may not show all channels, let’s quickly look at the methods that can be used to resolve it.

The most reliable method of recovering all the channels on GOtv is through rescan. The rescanning process is pretty simple and straightforward. Follow the steps below to do that.

• Pick your GOtv remote and press the ‘’HELP’’ button to open the ‘’MENU’’ options
• Then, locate the ‘’ADVANCED OPTIONS’’ and click on the ‘’OK’’ button
• Now, click on the ‘’INSTALLATION’’ option and tap the ‘’OK’’ tab
• Press the ‘’TUNING’’ option from the menu
• Next, choose the ‘’AUTOMATIC SCAN’’ and click ‘’OK.’’
• At this point, you will need to wait for the scanning to be completed, and once it is completed, click the exit button to remove it from the screen.
• Finally, all your GOtv channels will be restored

N/B;

During the scanning processes, ensure that your GOtv active antenna is “ON” because if it is switched off, you may not be able to recover all your GOtv channels.

Alternatively, if you follow the above processes succinctly and you are still unable to recover your GOtv channels, then you should switch off your antenna and turn it on again and repeat the whole process. However, if the issues persist, you can reach out to GOtv customer care for assistance. 

Frequently Asked Questions

Why are some channels not showing on my GOtv?

There are many reasons why some channels on your GOtv may not show, such as a weak signal, an internal fault, a problem with the antenna, a decoder problem, subscription issues, etc. It can be fixed through a rescan.

How do you reset your GOtv to show all channels?

You can reset your GOtv to show all channels through rescan. You can do this by using your remote to rescan and recover all the channels on your GOtv. Kindly follow the simple steps in the above section to recover all your GOtv channels.