If you mistakenly sign in for auto-renewal services on MTN or you are no longer interested in using the services, you can stop it by cancelling it. Once you stop auto-renewal on MTN, the services that you signed in for won’t renew again once the timeline expires.
There are different methods that you can use to stop auto-renewal on MTN, such as using a code, short message service (SMS), contacting MTN support unit, etc. With any of these methods, you can stop renewing your services on MTN once they expire.
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Why You Should Stop Auto Renewal on MTN?
There are many reasons why you should consider cancelling auto-renewal services on MTN. Some of the reasons are outlined below:
- To avoid your airtime finishing unexpectedly
- To avoid paying for the services you didn’t use
- To have full control over your telecommunication budget
- To avoid unexpected deductions
Now that you know some of the reasons why you should consider stopping auto-renewal on MTN, let’s look at the steps that you can use to stop auto-renewal on MTN.
How to Stop Auto-Renewal of Data
Just as we stated in the introduction, there are different methods that you can use to stop auto-renewal services on MTN, ranging from using a unique code or SMS to contacting MTN customer care representatives. We are going to discuss each of these methods one after the other. Let’s proceed.
How to Stop Auto-Renewal on MTN Through SMS Code
One of the ways that you can use to stop auto-renewal on MTN is through short message service. This method involves sending’NO” to 312. Once you send this message to the said number, your auto-renewal will be stopped automatically. Follow the steps below to use this method.
- Open the message app on your phone.
- Type’NO or CANCEL” with the plan code that you want to stop in the space provided.
- After typing, send it to’312.
- Once you get it correctly, your auto-renewal on MTN will be stopped automatically.
How to Stop Auto-Renewal on MTN Code
Another simple method that you can use to stop auto-renewal on MTN is by using a special code. The code that you can use to stop auto-renewal on MTN is *312#, especially when it comes to stopping data plan renewal. To use this method, do this:
- On your phone dialpad, press *312#.
- Choose option 1, which is data plans.
- Next select option 2, which is to manage your data.
- Now, choose option 3, which is to cancel or stop your auto-renewal. That’s all.
Contact MTN Customer Care
You can also stop MTN auto-renewal services by reaching out to their customer care representative. The number you can call is 180. Follow the steps below to contact the MTN call centre.
- Press 180 on your MTN line.
- Follow the instructions carefully by pressing the specific number that they ask you to press until you can speak with their customer care representative.
- Once they respond, you can request that they cancel all the auto-renewal services on your line, and they will help you do that.
Alternatively, you can reach out to MTN’s customer support unit through their social media handles and request auto-renewal cancellation.
Conclusion
Although MTN auto-renewal services help you to enjoy continual services without interruption, they normally come with costs, making it very difficult for budget-conscious subscribers to cope. So, if you don’t need the auto-renewal services again, you can stop it by using a code, SMS, or by contacting their customer care unit.